Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. Definitely will be back. Very punctual and efficient. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Within a couple of months the item began peeling. And non of the back rests held shape they sagging and about 1/2 full now. If I place my order, can you hold my items at your warehouse? A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. We make every effort to display the colors of our products accurately on the website. The furniture itself has held up well with 5 kiddos, however the cushions have not. I went to Arhaus looking at specific dining chairs I was interested in. They don't call or email back. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. How am I supposed to do that myself? For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns).

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