Wisecars is an online vehicle rental broker. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com If you have any questions, please feel free to contact us. If additional information is required, the process may be extended for another 28 calendar days. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. It is highly recommended to call the police even for the smallest of damages. This information must be sent via email and give Wisecars the relevant details of the incident. It might take your bank extra time to settle the amount. Dominik B was very helpful and nice.However the site is not the best. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars Protection Package ensures that you are protected should anything go wrong. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Please note, it is your responsibility to provide all the above-mentioned documents. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Their cancellation policy is flexible and their customer support seemed quick and very helpful. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Manage Bookings Online - Wisecars - Wisecars The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received).