PDF Verifone VX520 - SignaPay 1793 0 obj View the manual for the Verifone VX 520 here, for free. At the end of every successful batch settlement, a settlement report automatically prints from your card reader - you should review any settlement printouts to confirm the batch settled successfully. Close the case, rip off the extra paper and you are good to go. If the terminal or network was reset. - Follow the prompts on your screen to determine how to locate the sale. Select SETUPMENU. Using Military time, type six digits comprised of a two digit format: Hour, Minutes, and Seconds, and press Enter. If your Verifone VX520 keeps on asking for a password in the middle of a transaction, that means the keyboard is locked. Proudly powered by WordPress | No reversal will be generated. Use any other PIN that is not used for previous four times. We have discovered a technique that sometimes works. Firstly, you have to open service menu. As the Verifone VX520 is one of the most well-known and most used credit card machines, there are quite a lot of things about it that people need to know. -When finished, replace the paper roll and close the compartment. Replug both the power and phone line connection. Try after few seconds or contact VHQ help desk team for further support. -If you want to void a different transaction, search for it by pressing [F2]. The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. Enabling Auto Dial Backup on VeriFone Terminals, Enabling Mobile Pinpad Entry through VeriFone Vx Series Terminals. There are two courses of action to take, one a temporary fix, the other a full repair. Correct session number attached, Wrong session number, the session number used is not the current one, it is not possible to reconcile other session than current open session. If you see the SECURITY ALERT BAD RTC CHIP blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. Tap if the customer has a contactless payment instrument, such as a contactless card or a mobile wallet on a smart phone, then they should tap or wave it directly over the card reader's display screen. Transaction has been cancelled because there is a security key error. Initialize all the required parameters before the proceeding with the transaction. Configure the correct host information or contact VHQ help desk team for further support. Did not find the answer you are looking for? Transaction has been declined and void the tip adjust for the transaction. At first, pull the black-colored tab which is placed at the top of the terminal. Press 3, Alpha, Alpha, and *DHE will show up. The port must be 443. The transaction is declined as the Capturing Signature on non-touch devices using Copyright 2023 VeriFone, Inc. All rights reserved. The Download Needed *Go File Not Found is an error code and this usually indicates that the pin pad is not loaded with the XPI application. Reference the below lists for explanations and potential solutions of decline codes you may have encountered for the TSYS and Elavon US processors. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. Save time every month with recurring payments. Resolution These decline codes indicate that the card has been lost, stolen, or otherwise flagged for pickup by the issuing bank. - To search using the clerk/server ID who entered the transaction, press [F1]. Verifone Troubleshooting Errors | Sekure Payment Experts Read our Privacy Policy * All calls are recorded and monitored for training purposes.

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