I have an update to share with you all regarding this issue. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. 8:32 AM Make sure it is fully pushed in - you'll hear a click. 8) Wait for your devices to reconnect. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. To view the router settings, go to http://192.168.1.254. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". I would still prefer to just hook my superior router . When the lights have stayed solid blue for two minutes, your hub is ready to go. 01-10-2020 You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. 11-05-2020 Guide to the BT Business Smart Hub. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. This wasnt an option for me however as my router isnt near any of the speakers. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Read about our approach to external linking. Frame Size: 17 inch,19 inch or customer size. Links to user manuals and other documents for BT Hubs for broadband. Need support for other hubs and routers? Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Read about our approach to external linking. What is Smart Setup on the BT Hub? So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Configure the modem for transparent bridge or modem only mode. At least Ive got Sonos working now even though it is at the expense of 5ghz. 8:37 AM. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems).