Klicka hr fr att kontakta oss. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Latecomers may be seated at the discretion of Client or venue. 4 days ago. Create an account to follow your favorite communities and start taking part in conversations. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Do you have the required supporting evidence as described above? If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. If they allow it, you'll get a refund. It doesn't apply to housemates who aren't family members or due to attend the event. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Fan Update. Fan Update from AXS Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? Axs Ticket Refund Insurance. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions.