Should you experience further issues, please create a new post. 2 1 RR ryanray.rr81 Visitor 2 Messages I am an Official Xfinity Employee. Electric Lines that run from the utility pole to your residence. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . When asked if you want to order new service, say "No." Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Our community is your official source on Reddit for help with Xfinity services. Please call this number (855) 307-4896 to set up your service. Stay at least 10 feet away from the wire and secure the area to keep others away, too. We've had a downed wire touching our building for about two months at this point. They have been hanging very low for over a year. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Scroll down and select Manage Internet. How to Report an Issue Online Visit xfinity.com/xfinityassistant. For immediate assistance, check out the Xfinity Assistant. BBC - Wikipedia Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Please contact the moderators of this subreddit if you have any questions or concerns. Don't touch a downed power line or other equipment. Our team can assist with getting those downed wires raised. You can contact 811 to get utility lines marked. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. We can assist you with getting a ticket opened to let our amazing local team know. Report Downed cable line | Xfinity Community Forum

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