Locate the power adapter and follow the cable to the power source. Power up the modem again, and obtain Modem Lock. In the Support Portal, check the Network Outages portal to confirm the outage for the customers beam. Did your last payment go through? To resolve this issue, unplug the power cable and remove all the cables from the router. If this didn't work, you can also run a quick modem diagnostic test by signing into your MyViasat account. Youll need to have your account number or a phone number associated with your account ready to report an outage or request repairs. (5 Possible Reasons) - Internet Access Guide. Now it is blinking. In addition to the items described in the RC4000 baseline manual, the ViaSat software option will allow The Viasat Commercial Broadband Modem 400 (CBM-400) is an adaptable SATCOM modem platform that delivers bandwidth efficiency, interoperability, and security to mobile, on-the-pause, and fixed communications. Do Not Sell or Share My Personal Information For the most accurate information, please ask your customer service representative. White Flashing. If the status says N/A or Firmware is up to date, then you have the most current firmware. The Viasat KG-250X/KG-250X-FC (fiber copper) is a rugged, flexible, low-size, weight, and power (SWaP), high-speed National Security Agency (NSA)-certified Type 1 Inline Network Encryptor (INE). To check for modem firmware updates, go into the modems online user interface. A newly discovered data wiper malware that wipes routers and modems has been deployed in the cyberattack that targeted the KA-SAT satellite broadband service to wipe SATCOM modems on February 24,. Blinking white: Updating. For ethernet connected devices, look at the back of the modem, specifically the connected port LEDs. Activity: Off: No inbound Internet traffic or modem is off. Customers are reminded of this when they elect to disconnect service.Viasat supplies equipment return materials, including illustrated instructions and a prepaid return shipping label, within a. If your home isnt connected to a cable network, opt for satellite TV. This icon may be available in the bottom row of icon; it reboots the modem. Plug your modem back in and wait until all LED lights are lit up solid. Mr./Mrs. Connect your laptop computer to the modem Ethernet port with the Ethernet cable. CBM-400 Modem | Viasat - Viasat | Connecting consumers, business Billing and account issues can also cause the blinking white light on the Surfbeam 2 modem. For over 20 years, she has created award-winning content for technology, health, and finance companies. Question Updated 2 years ago 5K 1 0 2 Responses Accepted Solution EG +61 more Expert 97.9K Messages 2 years ago Note: This is a highly unlikely scenario; however, the WildBlue Optimizer can significantly impact the performance of the Viasat service. Solid amber. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Doing those two things wont increase your speed, but theyll help avoid your speeds slowing so you get the best out of that 25 Mbps. DISH and DIRECTV are the Nations Best TV Brands, but who wins? After completing network entry, the modem should return to a normal blue or orange status light. Wait a moment, then plug them back in. The Ethernet link makes the data transfer possible. We also recommend checking to make sure your last payment went through. If no, continue to the Speed Test section below. instead of a check on the TRIA. Important! SurfBeam 2 Point and Peak Job Aid Viasat eGuide If youre working with old or incompatible equipment, you may need to upgrade.