At the moment, my work around is disabling camera and re-enabling it. Method 1: Meeting recordings are stored in Stream. Microsoft Teams Rooms doesn't support High-Bandwidth Digital Content Protection (HDCP) input. I tried the steps but i keep on getting the same error when i start using Microsoft TEAMS: Video isn't working. But we've hit a simple problem: whenever I try to call or video call someone, it gives me an error message that says "Not reachable: User not available on a client that supports calling". The web version of Teams can help you get back to video calls quickly, but using this option can also cause problems if you don't configure the camera and microphone settings in the browser correctly. Any update would be appreciated before i go to our microsoft contact as it will likely get me nowhere! This error can occur for a variety of reasons lets go through the most common ones. Welcome to Microsoft Teams Sign in now to chat, meet, call, and collaborate all in one place. All machines are on Windows 10 Pro Enterprise 1809 (17763). front and back of computer case). Create an account to follow your favorite communities and start taking part in conversations. Your email address will not be published. That was not present. Here's more detail about each kind of status . Disclaimer: This step can take a couple of minutes, depending on the speed of your internet and the size of the update of your camera driver. Mac vs. Windows Keyboard: Whats Different? However, if you cannot start a video conference, you may be experiencing settings problems related to the camera. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. You also want to close all other apps using the peripheral (such as Zoom or Skype) and restart the computer. Please go to MS Teams online https://teams.microsoft.com 3. If you want to make sure people know when youre busy or away from your desk, set your status in Teams. Follow through the remaining screens and when prompted, restart your computer. 03:24 PM, Hi,I get this too. I did also noticed an entry of personify in the camera list, alongside the expected built in one. Teams Rooms on Android, Teams phone devices, Teams panels, and Teams displays are signed out of Teams automatically. Re: TEAMS video freezing at the start of video call.