Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. eBay is taking action to protect sellers for shipments to and from British Columbia. Returns and GSP. Returns & Refunds | eBay I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. This is completely eBay legal, and fair to the seller, as far as eBay sees it. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. See the Abusive buyer policy for more examples of activity that we don't allow. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Yes, no, maybe. You can still close it if things are resolved. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. I sent an item back to the seller, but it got damaged at some point in the shipping process. Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. As to a Return within the GSP for Not As Described, I would assume the same principle applies. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. A lot of people, well, I dunno. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. If they agree, youneed to send funds to cover the cost. To ensure there are no delays with your return, provide the necessary customs information to the buyer. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Return postage for buyers | eBay