Choose the content that you want to receive. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you! Copyright 2023 YouGov PLC. Sign up for the latest JD Sports news, deals, updates, and special offers. JD Sports Complaints Email & Phone | Resolver UK Your usual hours will be from 9am to 5pm. Extensive experiencing of managing operational customer service teams. By following our guidelines your profile will pass our validation process. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Day to day responsibilities for the team as agreed with Line Manager to include: direct and manage all the customer service activities, direct, manage and monitor the overall performance of the customer services team, effective liaison, support and assistance between customer services department and rest of organisation, maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities, utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers issues and complaints in accordance with agreed requirements, development of plans for customer services activities to include customer management to achieve satisfaction targets, support to all other departments with customer service and related issues, subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met, reporting (content and format as agreed) on a monthly basis or as otherwise required, developing plans for team activities to include strategy to achieve agreed targets, delegate authority and responsibility to team with supervision, accountability and review, manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information, set an example for team members of commitment, customer service knowledge, work ethics and habits and personal character, maintain accurate customer service records, control expenses to meet budgetary controls, adhere to all organisation policies and procedures, interact and co-operate with all members of the organisation, its suppliers and clients/customers.

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